The British webhotel giant Rackspace has conducted a survey with 5000 of it’s new customers asking why they switched webhotel. Believe me when I say I was frightened by some parts of the result. Could so many hosts on the market be that bad. These 10 reasons are the most common:
- No support evenings and weekends
- We have outages sometimes
- They can’t handle complex configuration changes
- They take to long to respond to questions
- Their contract doesn’t guarantee any level of quality
- They lack proper safety and we get attacked
- They take to long to fix issues
- They feel economically instable
- They’re to expensive
- They charge you for the support
The overall trend is that we switch from smaller hosts to bigger ones. The reasons for that could be some of of these listed above. The most scaring one is number 3 on the list, They can’t handle complex configuration changes. Why even start a hosts when you don’t have the knowledge. Leaving my website in the hands of some amateur is not what I would do. Isn’t it incredible that that particular issue could be so widely spread.
If you’d switch from your current host today, what would the reason be? What thing is most important for you when it comes to choosing a host?
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2 responses so far ↓
1 Euthanize Hippies // Sep 27, 2007 at 11:31 am
other reasons to jump ship
- crazy .htaccess
- no automation to prevent overage charges for BOTH bandwidth and space
– No one likes getting reamed… yet verizon does it monthly.
- poorly implemented spam assassin
- upselling attempts from control panel (bluehost is annoying like this)
2 Ian Mansfield // Sep 27, 2007 at 12:53 pm
Seeing that it was Rackspace who did the survey, I had a look at their website - and I can now add an 11th option to the list.
No prices on their website!
If a company can’t put their prices on their website - I wont bother wasting time as I don’t want to suddenly get a high-pressure salesman phoning me up to push me into buying a service.
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